You will receive a booking confirmation that will include your unique Booking Reference Number and a barcode. You will need to show this at the till inside the Museum Gift Shop and your physical ticket will be printed and given to you. 

Tickets are non-refundable.

You can modify your booking via your account up to 48 hours before your scheduled time. Changes made after this period will not be possible.

For any additional questions related to your booking, please contact us at bookings@sherlock-holmes.co.uk.

Please be aware that you must arrive at least 5 minutes prior your booked time slot, to allow enough time for you to collect your physical ticket inside the Museum Gift Shop. Simply ask a member of staff for help and they will direct you. If you arrive after your time slot has already begun, you may lose your priority booking and be asked to join the general admission queue.

Group bookings are available subject to availability. Bookings can only be made online via our website. Maximum group size is 15 people. If you have more than 15 people in your group, you will need to divide your group into smaller parties at different time slots. 

We do not accept group bookings via email.

Limited parking can be found nearby at 170 Marylebone Road and Brittania Parking at the Landmark Hotel London, 222 Marylebone Road

Please find our access information here.

Yes, general admission tickets are always available inside the Museum Gift Shop. General Admission tickets are subject to waiting times, which vary. General Admission tickets purchased at the Museum are valid only on the date of purchase. 

Finding one of the most famous address in the world coudn’t be easier. We are just one minute’s walk from the Baker Street tube station, as well as easily accessible by bus, or by mainline train (Marylebone Station is just 5 minutes walk away). 

A valid full-time university student ID with an expiry date is required for verification.

If your university does not issue an ID, you must provide a recent email confirming your current student status. We also accept international university IDs; however, an English translation must be included.

All disability ticket holders must present a valid disability card or other proof of disability when collecting their tickets. Disability ticket holders must also bring a valid photo ID with a name that matches their supporting documentation.

Carer ticket holders must be accompanying the person they care for on the day of the visit. Carers are required to provide supporting evidence, such as a Carer’s Allowance letter dated within the last three months at the time of your visit. Carers must also bring a valid photo ID with a name that matches their supporting documentation.

If you arrive late for your timeslot, you will lose your priority access. Where possible, we will accommodate late arrivals by allowing entry via the general admission queue, subject to availability.

Please note that if you arrive after 5:20pm, you will miss the last entry and your ticket will no longer be valid.

During peak times, we may not be able to accommodate late arrivals, and you may lose your ticket.