You will receive an order confirmation that will include your unique Booking Reference Number. You may take a note of this number or printing out your confirmation.

Tickets are non-refundable.
Upon request we will try to accommodate a change of date up to 48 hours in advance, subject to availability.
For any changes please contact bookings@sherlock-holmes.co.uk

Please be aware that you must arrive at least 10 minutes prior your booked timeslot. Make sure you report to any member of staff with your ticket and we will direct you to the entrance. Each time slot will start promptly and we cannot wait for late arrivals. 

Please be aware that we do not offer any group bookings due to the current COVID-19 pandemic. This may change in future and can only be arrange via email or phone. Please see our group booking page on our website for further details. 

Limited parking can be found nearby at 170 Marylebone Road and Brittania Parking at the Landmark Hotel London, 222 Marylebone Road

Please find our access information here.

Yes, tickets are available at the museum subject to availability 

Finding one of the most famous address in the world coudn’t be easier. We are just one minute’s walk from the Baker Street tube station, as well as easily accessible by bus, or by mainline train (Marylebone Station is just 5 minutes’ walk away). 

All pre booked ticket purchases will be valid until the museum will be able to reopen. To rearrange your visit, email bookings@sherlock-holmes.co.uk with your booking reference, original date of visit and the new date that you would like to visit.

We expect a high volume of emails during these unprecedented times so we may take longer than usual to get back to you. We thank you in advance for your patience and co-operation.

Only a valid full-time university student ID with expiry date is accepted.

If your university does not issue an ID you will have to prove with an up to date email that you are currently a student.