You will receive an order confirmation that will include your unique Booking Reference Number. You may take a note of this number or printing out your confirmation.

Tickets are non-refundable.

You can modify your booking via your account up to 48 hours before your scheduled time. Changes made after this period will not be possible.
For any additional questions related to your booking, please contact us at bookings@sherlock-holmes.co.uk.

Please be aware that you must arrive at least 10 minutes prior your booked timeslot. Make sure you report to any member of staff with your ticket and we will direct you to the entrance. Each time slot will start promptly and we cannot wait for late arrivals. 

We do not accept group bookings via email. Please visit our website to book your time slot and divide your group into smaller parties of 15.

Limited parking can be found nearby at 170 Marylebone Road and Brittania Parking at the Landmark Hotel London, 222 Marylebone Road

Please find our access information here.

Yes, tickets are available at the museum subject to availability 

Finding one of the most famous address in the world coudn’t be easier. We are just one minute’s walk from the Baker Street tube station, as well as easily accessible by bus, or by mainline train (Marylebone Station is just 5 minutes’ walk away). 

A valid full-time university student ID with an expiry date is required for verification.

If your university does not issue an ID, you must provide an up-to-date email confirming your current student status. We also accept international university IDs.